Exchange:
Your satisfaction is our top priority at billy crank, which is why we offer a convenient exchange process. If you need to exchange a garment, please email us at billycrank@billycrank.com within 15 days of receiving the item as to why you would like to exchange the item. We will guide you through the necessary steps and provide you with a return authorization. Once your exchange request is approved, simply return the garment in its original condition, ensuring that the hang tag remains attached. Once we receive the returned item, we will promptly process your exchange and ship the desired replacement to you.
Refund:
We offer a full refund policy to ensure your complete satisfaction with your purchase. If for any reason you are not entirely happy with the garment you received, please email us at billycrank@billycrank.com as to why you would like a refund within 15 days of receiving the product. They will guide you through the refund process and provide you with a return authorization and shipping instructions. To be eligible for a full refund, please ensure that the garment is in its original condition with the hang tag attached. Once we receive the returned item, we will promptly process your refund, and the amount will be credited back to your original payment method.